FAQs
General Information
Q: What is Solidus?
A: Solidus is a leading supplier of auto body and collision repair tools and equipment. We provide industry leading quality equipment used by collision repair professionals, I-CAR trainers and in OEM programs. We offer the qualified equipment a production shop needs to run efficiently and effectively, welding equipment, frame repair equipment, complete dent removal systems (ALU, Steel, and Glue), vehicle lifts, and paint booths to collision repair shops nationwide.
Q: Where are you located?
A: Solidus operates throughout the United States with a network of field representatives. We have main offices in St. Louis, MO, Chicago, IL, and Phoenix, AZ. Our team is available by phone, email, and through our website to assist with product information, quotes, and services.
Q: Do you sell to both businesses and individuals?
A: Yes, we supply equipment to collision centers, body shops, training facilities, and individuals looking to get started or upgrading their personal or professional setups.
Products & Equipment
Q: What brands do you carry?
A: We carry and support industry leading and OEM-approved brands such as Solidus, Celette, GYS, MWM, CMO, and others.
Ordering & Shipping
Q: How do I place an order for consumables?
A: Orders can be placed directly through our website at www.shopsolidususa.com or by contacting our main office.
Q: How do I place an order for equipment?
A: You can request a quote by filling out our online quote form or by calling or emailing us directly. Once we receive your request, our team will review it and provide a custom quote based on availability and pricing.
Q: Do you ship nationwide?
A: Yes, we offer nationwide shipping within the continental U.S.
Q: How long will it take to receive my order?
A: Shipping times vary depending on product type and location. Small parcels ship within 1-2 business days while larger equipment requires freight shipping ships 5-7 business days.
Service & Support
Q: Do you provide product training or setup assistance?
A: Yes, our team can provide training and guidance on setup, operation, and basic maintenance.
Q: Do you offer repairs or replacement parts?
A: We provide equipment repairs, replacement parts, over the phone tech support, and consumables for everything we sell.
Q: Who can I contact for technical questions?
A: You can reach our technical support team through the Contact Us form on our website or by calling us directly at (636) 405-2800
Business & Partnerships
Q: Can Solidus supply equipment for training programs or schools?
A: Absolutely, we work with educational institutions and training facilities to provide complete auto-body training setups and OEM-aligned tools.
Q: How do I become a Solidus dealer or distributor?
A: Email info@solidususa.com our main office to discuss partnership opportunities. We welcome qualified distributors and resellers across the U.S.
